Terms of Service
Last updated: 2026-04-18
These terms are between you and SaralCare Healthtech Pvt. Ltd., Bengaluru, India, which operates SaralCare.
Short, in plain English. The long version is below. If anything here surprises you, message us and we will explain in your own words.
1What SaralCare is
SaralCare is a subscription service that takes the ordinary logistics of your parent's care off your plate: a named Sahayak visiting your parent at home, visit reports, a 24/7 hotline, a family dashboard. We are not a hospital. We do not prescribe, diagnose, or treat. All clinical decisions remain with your parent's own doctor.
2What you are subscribing to
₹299 a month for each person you add, billed once a year (₹299 × 12 = ₹3,588), after a 7-day free trial. That covers the family dashboard, WhatsApp updates, alerts, care diary and document OCR. We are not registered for GST, so no tax is added. Optional in-person Sahayak service is an add-on, scoped per household by our coordinator (reference rate ₹3,999/month single-elder, ₹4,999/month spouse-couple; adjusts for serious cases). Optional rehab support is quoted separately after assessment. Founding families receive Sahayak service at ₹0 for the first six months. Billed in advance by Razorpay. We write to you sixty days before any pricing change with a fair rate; you will always have sixty days to decide.
3What we commit to
The phone always answers: us, our team, or a clear escalation. Every visit has a written report within five minutes of checkout. Every emergency gets a logged response within sixty minutes (critical events: thirty). Your data is never sold. No surprise charges. No price increase inside your twelve-month term.
4What you can do any time
Cancel with thirty days written notice, no exit fee. Request a refund within the first fourteen days of your subscription, no form, no reason required. One message to +91 98450 65330 and we process it. If we have not completed your first scheduled visit yet, cancellation refunds the full month regardless of elapsed days. If we ever lose your trust, you can leave with your parent's full care record, doctor list, and medication history handed back to you within seven days.
5Healthcare disclaimer
SaralCare is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider. In case of a medical emergency, call 108 (India) or your local emergency services immediately. We will respond to SOS within sixty minutes. This is a commitment, not an instant guarantee. Never delay emergency medical care because you are waiting for SaralCare to respond.
6Who is responsible for what
We are responsible for delivering the service described in this contract and this page, maintaining the hotline, training and supervising Sahayaks, and safeguarding your data. You are responsible for keeping your account credentials secure, informing us of material changes in your parent's condition or medications, and maintaining the phone/email contacts we use to reach you.
7What we are not liable for
Acts of qualified medical professionals consulted by your parent, clinical outcomes outside our scope, third-party service failures (ambulance, pharmacy, lab) beyond our reasonable coordination, force majeure. Our total liability to you shall not exceed the amount paid in the prior twelve months. We carry professional indemnity insurance; incidents are handled transparently with you.
8Account & credentials
One account per person. Credentials are not to be shared. Multiple family members can have separate linked accounts with their own logins at no extra cost. If you lose access, we reset via verified email or phone.
9Changes to these terms
We may update these terms. If we do, we will email you at least 30 days before any change takes effect, and link to the old version so you can compare. Continued use after that means you accept the change. If you don't accept, you can cancel with no penalty.
10Governing law & grievance
These terms are governed by the laws of India. Disputes shall be resolved in Bengaluru courts. For grievances or to invoke rights under the Digital Personal Data Protection Act (DPDPA), contact ashwinsk@saralcare.com. We acknowledge within 48 hours and respond within 15 days.
Question about any of this? Message Ashwin directly on +91 98450 65330 or email ashwinsk@saralcare.com. We acknowledge within 48 hours.